Sue DeMers in an interview about service with HTC
I called HTC for assistance and reached tech support. Aaron was working and was very friendly and courteous each time I spoke with him. I called him 3 times!! He went above and beyond and is an asset to your company. If I ever have my own business I hope to employ Lots of people like Aaron! Thank you so much!
Hayley Ricciardi in an interview about service with HTC
"HTC.... I'm so glad that someone helped and corrected my wifi into my system. This guy was so nice and helpful. Thanks to your patience.... Mr. Kevin Hurlbert. you did a good job. More like you will be awesome! God bless. Thanks HTC staff"
Rebecca Frank in an interview about service with HTC
"I recently had the pleasure of working with Justin, from your technical support group, via the telephone. I want to thank him for his patience and support as we shared some lengthy phone time. In our time, he was polite and patient as I navigated through the advice given and managed two small children. Even though I was not at ease waiting through the process, Justin was. I appreciate the GREAT customer service I received from a "good ole hometown gentleman" with whom I could understand and work with!".
Clement Montagna in an interview about service with HTC
"I think the most memorable (experience) was service. I had very little to complain about, but I had a problem with the cable box. I called. I got an actual human being immediately…And, for me in this day of no service I thought it was absolutely terrific.”
Bernice Mills in an interview about service with HTC
I like the ease of it... If you get a problem you can get a hold of someone and that to me is important. It’s a pleasure to be one on one with someone.”
William Wilder in an interview about service with HTC
“The people that work for HTC, that you come in contact with when they come to your home or that you talk to on the phone; they enjoy their jobs. They are local people. They have a general interest in what they are doing and they want to do a good job. And to me that is just as important as the product you have; is how the people care about the product that you deal with whenever you have to go to them. I have had other experiences with other companies in the area and HTC is head and shoulders above the rest.”
Jim Smith in an interview about service with HTC
“I’ve got all the services that they (HTC) offer, that I used to have with their competitor’s and I’ve been able to bundle them into one big package, which saved me money. But just as importantly, I have one person to talk to for all those services, one human voice and that’s important to me…If I have a problem I can pick up the phone and call HTC. Somebody answers within a few moments. I feel like I am talking to someone that cares about my service…I like doing business with a local firm. I like doing business with local people, somebody that knows me by my name. It is important to have good people behind a company.”
Thomas Peek in an interview about service with HTC
“The installation process seemed instantaneous…Sometimes a lot of cable companies put subcontractors out for a lot of their work and these guys were all HTC people and they were professionals… I’ve had the other companies and there’s no comparison as far as their customer service, as far as their customer contact.”
Doyle Smith in an interview about service with HTC
“I found the installers to be very courteous. They came in and did a professional job for us… I like the idea of calling them local. It’s good to have a local number to call and talk to somebody.”
Mike Blanton in an interview about service with HTC
"HTC has excellent customer service. When we have had problems, there was always a friendly, concerned, and courteous person to talk to about the problem. HTC has a short response time in resolving issues. I have just about all services that HTC offers. HTC is at the top of my list of service vendors that I have ever dealt with. They have excellent service and people!"